APEX Audio Video Reviews
Clayton provides excellent customer service as he makes sure you are happy before and after service. Paul is really... read moreClayton provides excellent customer service as he makes sure you are happy before and after service. Paul is really good at designing systems and troubleshooting whenever something is not working. I recommend Apex. read less
I am very impressed with the work Apex did. The finished product was high quality and integrated well into our... read moreI am very impressed with the work Apex did. The finished product was high quality and integrated well into our new construction (whole house Control 4 with inside/outside lights, speakers, garage door, gate integration). I think a lot of places could have done the same level of work. What separated Apex was how easy the team made the entire process. Clayton was very transparent and educational from the beginning. He was extremely responsive through the entire process and was a pleasure to deal with. Our head installer, Ragan, was incredibly friendly, knowledgeable and always willing come after hours, or stay late, if needed. My kids, and pets, loved when Ragan came over! We were really pleased with the end product, the price and the service! read less
Living in the hill country, I have not had success finding a service tech to help me with my audio... read moreLiving in the hill country, I have not had success finding a service tech to help me with my audio video system. It has been very difficult to find someone to even visit my property. My son-in-law suggested calling Apex because Clayton had figured out an innovative way to set him up with his system. From the first phone conversation with Clayton, I was encouraged. He came out to my home and checked out my old system. He was friendly and professional and answered my questions. He explained how he would correct my issues and told me some possible solutions.
This week Ragan and two other techs worked their magic! I now have a system that works and I am a very satisfied customer. I highly recommend Apex Audio Video! They are professional, courteous, kind and thoughtful to the homeowner. I look forward to working with them in the future. read less
Selected these guys after doing some research about the best A/V installers in Austin. Wasn't disappointed. They did... read moreSelected these guys after doing some research about the best A/V installers in Austin. Wasn't disappointed. They did a retrofit of an existing setup and the entire thing went very smoothly. From the initial consultation through completion, they were professional and customer service oriented. read less
Last week our house had a very close lightning strike, taking out my Pre-Amp, and Epson 8350 Projector. I decided... read moreLast week our house had a very close lightning strike, taking out my Pre-Amp, and Epson 8350 Projector. I decided to order the very popular Epson 5040ub, and it arrived on Wednesday. After work my neighbor and I took down the 14 year old 8350, and proceeded to mount the new project in the old ceiling mount. For two hours we struggled with trying to get the four legs over the four pins, attaching the projector to the mount. Unfortunately the mount was rusted tight and after what was a total hassle, deciding we were to exhausted to continue and so we gave up.
So the next morning at 8:05 am, I called Apex. Clayton called me back within an hour and I explained the situation. He told me they were at least two weeks out on large projects, but maybe he could squeeze us in. He called me back about 30 minutes later, and told me his general manager Brad lived out by us and would be happy to come by after work and take a look. He came by around 5:15, with a new mount but it turned out we were going to need a full mount with a new column. So we carved out 8:00 am Saturday, but with a chance that if he got done early on Friday he would give me a call.
On Friday at 4:00 he call and said he could be by in 30 minutes. So Brad came by and installed the new mount, mounted the Epson 5040ub, and completed the initial leveling and Screen set up adjustments.
All I can say is that I am amazed by the level of service I received. In this day and age it is so refreshing to have a company go out of their way to take care of you. I understand that no one but but me cares if i get to watch TV tonight. This could have easily been put off until their schedule opened up two weeks from now, and that's what most companies would do. Prioritize their high paying jobs first. Apex is run by real people who care, giving really good service.
Please consider skipping those other guys, and take advantage of a company that cares. read less
I wanted a big screen experience in my living room without the clutter of lots visible electronics. It was... read moreI wanted a big screen experience in my living room without the clutter of lots visible electronics. It was a relatively small scale job but with some logistical challenges--lots of natural light and my wanting to "hide" the projector in the wall more than 15 feet away from the screen. I had two other companies (both rated highly) come out to bid on the job. One company just had no interest in doing the job and the other said it would be too expensive to give me everything I wanted. Clayton from Apex Audio Video was never discouraged and found several creative ways to wire my home with minimal construction saving lots of money and time. The installation was quick and every person working on the job was personable and knowledgeable. I am really happy with the end result and the service from Clayton, Robert, Paul, and the rest of the Apex crew. read less
Love these guys!!! They do great work and all of my customers have been incredibly happy with their work!!! Thank... read moreLove these guys!!! They do great work and all of my customers have been incredibly happy with their work!!! Thank you for helping my customers out guys I really appreciate y'all treating these customers like I do!! Thanks Brad!!! read less
I ended up hiring these guys after spending so much money on a competitor in the Kingsland area that handled... read moreI ended up hiring these guys after spending so much money on a competitor in the Kingsland area that handled Control 4 Smart Home setup. I had spent over $250,000 and could not believe that they still after almost 18 months did not have my house up and running properly. But APEX came in, fixed everything, crazy crazy. I am so glad I had them take care of getting my 7000+ sq ft house up and running and could not be happier. I was so distraught after losing my husband of being left with the previous company not standing up to their commitment, but APEX walked in and made it alright. Thanks to Paul, Robert, Clayton, and all the wonderful workers at the company. YOUR CUSTOMER SERVICE IS ABOVE AND BEYOND, read less
Apex Audio Video has done a couple of big projects for us - one new construction and one retro. ... read moreApex Audio Video has done a couple of big projects for us - one new construction and one retro. In both cases, they did a great job! Clayton and his team are very knowledgable with the Control 4 system. They do a very thorough job and their goal is to have a satisfied customer! They continue to provide excellent customer service! Clayton is always so prompt in returning my calls and either Paul or Robert is over to take care of the situation - even small things - in no time! And always with a smile!! Great group of guys! read less
We just moved to Austin from VA and were custom building our dream house in Texas. I was looking... read moreWe just moved to Austin from VA and were custom building our dream house in Texas. I was looking for the home to be hi-tech with full house automation. Enter Clayton and Apex Audio Video.
I met Clayton (owner Apex Audio Video) through an outside referral in Houston while searching for Control 4 home automation options. From the moment I met Clayton, I have to say that there was a trust relationship formed unlike any that I have had from any vendor to date. Clayton was not pushy and took a great deal of time to meet with me and plan out my needs. Extremely competitive pricing and his attention to details prompted me to choose his company to bring all of my ideas together.
My decision to move forward with Clayton and his team proved to be one of the best decisions I made with the construction of my home. Paul was the lead programmer and installer for this project. To date, I have never worked with an installer as courteous and accommodating as Paul proved to be through the entire project. Him and Clayton together managed to put together a Control 4 system for my house that I could never have conceived myself. I had concerns initially about the complexity of the job, and whether Clayton and his team could handle it. However, in the end I am left with an incredibly seamless system, which I enjoy every day. All of my friends and neighbors are amazed at just how "smart" my home is. They incorporated : tvs, speakers,security cameras, electronic door locks, whole house networking, fiber optic star lights, theater equipment, motorized blinds,and full pool controls all into the Control 4 whole house automation. There really isn't anything these guys can't do.
Because of the scope of the work, there were a few initial glitches- but here is when the true testament to their dedication to their company name came into play. The amount of hours Paul and other members of the team spent at my house to navigate through problems (some inherent and some caused by other vendors), still leaves me in awe. Neighbors saw the Apex audio/video vehicles at my house so often, they would joke around saying the company was being run out of my house! To this day, Paul has always been there to answer my phone calls and text messages with the same courteous and calming tone with which he started my project with.
I have done quite a bit of work with Apex and I plan on continuing to add on features to my system with their help. Honestly, I can't imagine using anyone else- they have indeed spoiled me. I whole heartedly recommend Clayton, Paul and the rest of the Apex team to anyone who is interested in adding any type of audio/video component to their house (large or small). I am such a fan of their work that I am personally willing to share my experience along with an actual viewing of any work they have completed in my house. Thank you Apex Audio Video and a special thanks to Paul for all that you have done and continue to do! read less
Clayton and his team installed a digital camera system at our business. They were professional, timely and sincerely cared... read moreClayton and his team installed a digital camera system at our business. They were professional, timely and sincerely cared about making sure we were completely satisfied with the job - ie, camera placement, training, remote phone viewing, etc. We will use them again for any camera, television, or sound system job. Give them a call, you will be glad you did! read less
I used Apex to install speakers in our media room, speakers in our kitchen and outdoor patio ceilings, Control4 connectivity,... read moreI used Apex to install speakers in our media room, speakers in our kitchen and outdoor patio ceilings, Control4 connectivity, and stronger wifi access. I initially made the mistake of not placing a budget on the entire project, so when I received the initial bid, it was a bit out of my price range. After talking with Clayton over budget, he immediately worked out another bid that comfortably fit the price range I gave. I really liked that because he could've done what other companies have done (from my experience) - treated me like a less important client because there was less money in it for the company.
On the contrary, Clayton and his team were always on time, always stayed true to what they said they would do, and never flaked on me or my wife.
And here's the best part about Apex: they genuinely CARE about the work they do. Apparently, my house was pre-wired strangely, and the access point of the kitchen and patio speakers were in the master bedroom, and without internet access. This made it impossible to make the speakers work without going to the room and manually futzing with a receiver I would've been forced to purchase. Clayton threw in a wi-fi capable system at no additional charge because of this issue. He didn't place blame on anyone for the mix up, nor did he try to justify shoddy work because the pre-wiring wasn't done properly. Instead, he said, "we'll make sure your speakers are working no matter what." And he did.
Also, Paul, one of Apex's workers, stayed at my house till late at night to make sure everything was running smoothly. After the wi-fi installation, my U-verse internet was dropping every so often. After Paul did everything he could to figure out how to stop the random internet drops, he called AT&T himself and set up a time to meet them at my house to figure out what was going on. The poor guy showed up with a sanitary mask on because he caught a bad cold, and STILL came to meet with AT&T to fix the issues.
Honestly, I couldn't be happier with their service. They genuinely care about their customers. Since moving to Austin, I've had horrible experiences with all types of labor & technical workers due to an apparent high demand in Austin's booming economy. That doesn't stop Apex from delivering, and I'm truly grateful I went with them. read less
I had a great experience with these guys coming into my home.
I recent bought a house built in '84... read moreI had a great experience with these guys coming into my home.
I recent bought a house built in '84 in NW Hills. I wanted to put a 55" LCD TV & sound bar on my stone fire place. I had two other companies and Apex bid the project. They were not as creative as Clayton and his team. He saw that we could run the cable, and power in the chimney and up to the master closet. We used an IR to control it all from one remote control. This made the living room so clean, I was very impressed.
Secondly I inherited a projector in one of the other rooms from the previous owner. Still in great shape and he gave me several ideas on how to make this machine more efficient with the space. I also wanted an IR in this space as well. I did not pull the trigger on the entirety of this room, however, when we are ready I'm going to give Apex a call first. read less
Apex has been great to work with.
After my first communication with Clayton, I knew this was the company I would... read moreApex has been great to work with.
After my first communication with Clayton, I knew this was the company I would happily work with.
I'm an experienced owner with Control 4 and media set up for the house, and needed someone to continue and expand my project when I felt the first company I worked with was going through much too many learning curves.
I did a lot of vetting around for a new company, but the choice was clear. Apex does a great job with communication, knowledgeable, punctual, creates solution, offers competitive/fair pricing, and services with courtesy.
Like another reviewer mentioned, I've been impressed with their price, workmanship and knowledge. They offered smart solutions, options to help protect my equipment, and ways to clean up my media room appearance.
I've had the pleasure of working with Clay, Robert and Paul. My wife and I have been impressed with them all. I am confident that Apex is the team we work with as we continue to expand on our "smart home".
I highly recommend them. read less
I usually do all my own A/V projects because I'm usually disappointed in the price, quality, and lack of knowledge... read moreI usually do all my own A/V projects because I'm usually disappointed in the price, quality, and lack of knowledge of the service reps that show up. Out of necessity I called Apex to repair a control 4 box (have to use a dealer to repair). i was so impressed with there price, workmanship and knowledge that I ended up hiring them to clean up my a/v closet wiring and install some new control 4 components.
All I can say is no more DIY for me! I've finally found a company who shows up on time, does what they say they will do, they do it quickly and for a fair price. Top notch company all around. read less